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Shipping & Returns

HOW MUCH IS SHIPPING FEE?

We provide FREE shipping within Tamale and FLAT rate shipping to customers outside Tamale. Flat rate fees are simply fees charge by transport stations or drivers when delivering a parcel to its designated destination.

Kindly be informed that, for customers outside Tamale, Nortec Delivery personnel or dispatch rider will contact you when at the transport Station for flat rate fees to be determined.

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1 – 2 business days of processing and Sorting time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?

Average transit times within and outside Tamale: 1 – 3 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company. How Nortec ensures that the best transport modes are used who guarantees fast delivery.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product has been shipped. Each individual product may be shipped from different fulfillment centers across the Ghana as our product research team spends the time to source for quality yet affordable products.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty as long as your order has not shipped! All you need to do is send us an email [sales@nortec.com.gh] with the subject line “CANCEL MY ORDER”.

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at sales@nortec.com.gh so that we may try to fix the error before it ships. We do not take responsibility for incorrectly entered information.

MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to transport service mistreatment.

If this happens to you, please contact us with:

  • Your order number.
  • A picture of the damaged product.

I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?

If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours

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